Shipping policy

Shipping Policy

At True North Pet Station, many of our products are handmade, personalized, or made to order. We take care in preparing each order and appreciate your patience while your items are being created.

Processing & Production Times

Processing and production times vary depending on the product, personalization selected, and order volume. Estimated production times shown on individual product pages are estimates and may vary.

Please note that production time is separate from shipping/transit time.

Shipping Rates & Delivery

Available shipping options and applicable shipping charges will be displayed at checkout based on the order and delivery destination.

Once an order has been completed and shipped, delivery times will depend on the shipping service and destination selected. Any delivery dates or transit times provided are estimates unless expressly stated otherwise.

Shipping Delays

True North Pet Station is not responsible for carrier delays or delivery disruptions outside our reasonable control, including weather conditions, customs processing, transportation interruptions, or other carrier-related delays.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery.

Damaged, Lost or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, please contact us promptly with your order information and photographs so we can review the issue and assist you.

If a shipment appears to be lost in transit, please contact us so we can assist with reviewing the shipment and, where appropriate, working with the carrier.

International Orders

International orders, where available, may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Questions

For questions about shipping, delivery, or an existing order, please contact True North Pet Station through the contact information provided on our website.